Privacy Policy

1. Information We Collect

We may collect and process the following types of personal data about you:

a) Personal Information You Provide to Us

We collect information that you provide to us directly when you:

• Fill out forms on our website

• Register for our services or events

• Subscribe to our newsletter or other communications

• Purchase our products or services

• Contact us via email, phone, or through our website

This information may include:

• Full Name

• Email Address

• Phone Number

• Billing Address

• Shipping Address (if applicable)

• Payment details are processed securely by our third-party payment providers. We do not store or have access to your full payment card information.

• Other details you provide when requesting support or making enquiries

b) Information Automatically Collected

When you visit our website, we may automatically collect certain data about your device and usage patterns, including:

• IP Address

• Browser Type and Version

• Operating System

• Referral Source

• Pages You Viewed

• Date and Time of Your Visit

• Clickstream Data

• Cookies and Tracking Technologies (see Section 8)

c) Information from Third Parties

We may receive personal information about you from third parties, such as:

• Social media platforms if you interact with us through those services

• Partners or affiliates who help facilitate services

2. How We Use Your Information

We use the personal data we collect for the following purposes:

• Provide and Manage Services: Process transactions, deliver training, issue certificates, and provide customer support.

• Communication: Respond to enquiries and send service-related updates.

• Marketing and Promotions: With your consent, send information about products, services, or events that may interest you.

• Personalisation: Improve your experience by tailoring content and features.

• Analytics and Improvements: Analyse usage to improve website functionality and training services.

• Compliance: Meet legal obligations and protect our rights and users.

You can opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly.

3. Legal Basis for Processing Personal Data (For EU/UK Visitors)

If you are located in the EU or UK, we process your personal data only where we have a lawful basis, including:

• Consent: Where you have provided clear consent (e.g. marketing communications).

• Contractual Necessity: To provide services you have purchased or requested.

• Legal Obligation: Where required by law.

• Legitimate Interests: Where processing is necessary for our legitimate business interests, such as improving our services, preventing fraud, ensuring network security, and administering our website, provided those interests are not overridden by your rights and freedoms.

4. How We Share Your Information

We may share your personal data with:

• Service Providers (e.g. payment processors, hosting providers, email delivery services, analytics providers)

• Business Partners where services are delivered jointly

• Legal or Regulatory Authorities where required by law

• Successors or Acquirers in the event of a merger, acquisition, or sale of assets

We do not sell or rent your personal information to third parties for their own marketing purposes.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. However, no online transmission or storage system is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected or to comply with legal obligations.

For example, transactional and financial records may be retained for up to six years for accounting and legal purposes, while marketing data is retained until you unsubscribe or withdraw consent.

7. Your Data Protection Rights

Depending on your location, you may have the following rights:

• Right to Access

• Right to Rectification

• Right to Erasure

• Right to Restrict Processing

• Right to Data Portability

• Right to Object

• Right to Withdraw Consent

To exercise any of these rights, contact us at admin@wardeducation.co.uk.

8. Cookies and Tracking Technologies

Ward Education uses cookies and similar technologies to enhance user experience, analyse usage, and deliver personalised content.

We use:

• Essential Cookies

• Performance and Analytics Cookies

• Marketing Cookies

Where required by law, we will obtain your consent before placing non-essential cookies on your device. You can manage your cookie preferences at any time through our cookie consent tool.

You can also manage cookies via your browser settings, although disabling cookies may affect site functionality.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their privacy policies.

10. Children’s Privacy

Ward Education does not knowingly collect personal data from children under the age of 16. If such data is identified, we will delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised effective date.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

Ward Education
Email: admin@wardeducation.co.uk
Website: https://www.wardtraining.co.uk