Online Course
Customer Service
Customer service is the proactive management of a customer's needs through the provision of professional, supportive, and high-caliber service and assistance, extending from pre- to post-fulfillment of the customer's requirements.
Our Customer Service E-Learning course will explain what customer service is, why it matters, and then get into the details of how to do it right. We'll cover things like the goals of good customer service, how to communicate well both in words and actions, and understanding what customers really need. It's all about making sure we take care of our customers in the best way possible.
Course Accreditations
Who should take this course
This Online Customer Service E-Learning course is aimed at employees in customer-facing roles or customer account holders, helping to improve their existing and providing new skills.
Course Modules
1. About the Course.
2. What is Customer Service.
3. The Goals of Great Customer Service.
4. Discovering and Understanding Customer Needs.
5. Delivering Maximum Levels of Customer Service.
6. Making Customers Feel Great From the Start.
7. Communication Skills.
8. Non-verbal Communication and Body Language.
9. Dealing with Customer Complaints.
Course Advantages
Throughout the course, there is a constant emphasis on ensuring customer satisfaction, reinforcing the idea that customer service is not just about meeting needs but exceeding expectations.
Ensures participants are equipped with the knowledge and skills needed to take care of customers in the best way possible.
Addresses the importance of effective communication, both in words and actions, offering practical guidance on how to communicate with customers to meet their needs and enhance their experience.
Guides participants in understanding what customers really need, fostering empathy and insight into customer expectations, enabling them to tailor services to meet specific requirements.
Enables participants to implement the principles and techniques of effective customer service in their real-life interactions with customers.
Languages
Available in the following languages:
English
Customer Service Course Certificate
Learners will answer questions throughout the course and complete a multiple-choice test at the end. Those who pass will receive a printable certificate. This final assessment ensures they fully understand the course material.
After passing the test, learners can instantly download their certificate, providing immediate proof of their achievement.
The certificate includes the learner's name, course title, pass rate, completion date, expiry date, and any relevant approvals or accreditations. This makes it a valuable addition to their professional credentials.
How often should Customer Service Training be renewed?
For Customer Service training, periodic updates are beneficial. We recommend revisiting this training annually to reinforce customer service skills, stay informed about evolving customer needs and expectations, and maintain a high level of service excellence.
Compliance
This course is developed in line with UK Government guidance on workplace health and safety, outlined by the Health and Safety Executive (HSE).
For full details, visit gov.uk.
Customer Service training in the UK focuses on equipping employees with the skills and knowledge to deliver high-quality service to customers, aligning with best practice standards in various industries.
This training covers understanding customer needs and expectations, effective communication techniques, problem-solving, handling complaints, and building positive customer relationships. Emphasizing excellent customer service is crucial for enhancing customer satisfaction, fostering loyalty, and contributing to the success and reputation of a business.
It's designed to improve the overall customer experience, ensuring that staff can provide professional and efficient service across all customer interactions.
Benefits of learning with Ward
Convenience and Accessibility
Our learning platform lets you access training anytime, anywhere with just a device and an internet connection. This flexibility lets you learn at your own pace and on your own schedule, making it simple to fit education into your daily life.
Progress Tracking and Assessment
Our platform includes tracking and assessment tools, allowing both learners and employers to easily monitor progress. This feature helps maintain accountability and ensures that learning goals are met.
Accredited and Value-Driven Training
Our training programs are fully accredited by industry leading bodies, ensuring they meet the highest standards. With certifications that carry real value, you can enhance your skills and knowledge through our cost-effective training.
Empower Your Team
Our online courses help your team develop essential skills, from leadership to health and safety practices. By gaining expertise in key areas, your team will be better prepared to succeed and meet the demands of today's workplace.
Course Details
CSCS Green Card Process
Mobile and tablet friendly, our Level 1 Health and Safety in a Construction Environment course gives you the qualifications you need to get started on site.
Straightforward training.
How our courses work
1.
Purchase
Select what course you want to buy and add it to your basket.
Before buying a course select how many of each course you want to purchase.
From there, just follow the checkout instructions and choose which method of payment you would like to use.
2.
Access
Once you have purchased your course you will receive an email with a link to begin training. Click the link you have received via email and you will then be navigated to a page that allows you to either start your individual course or assign courses to your learners.
3.
Certify
Once you have purchased your course you will receive an email with a link to begin training. Click the link you have received via email and you will then be navigated to a page that allows you to either start your individual course or assign courses to your learners.
Mobile and Tablet Friendly
Recommended System Requirements
Browser: Up to date web browser
Video: Up to date video drivers
Memory: 2Gb+ RAM
Download Speed: Broadband (3Mb+)
Learn from your Phone
Our courses can be accessed on mobile and tablet devices.
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If I fail the course, can I do it again?Certainly. If you're unable to pass, there's no need for concern. The assessment can be retaken multiple times at no extra cost. Additionally, you have the option to go over the material again to brush up on your knowledge before attempting the assessment another time.
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How are your courses delivered?Our courses are exclusively online, featuring interactive modules that include exercises to test comprehension. Upon finishing all modules, students must pass a multiple-choice test to earn their certificate. There's no rush or pressure - if a student doesn't pass initially, they can retake the test as often as needed without any additional fees. Furthermore, course materials are accessible forever, allowing you to review the contents of the course whenever needed.
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How do I access my courses?Individual Candidate After purchasing a course, you will receive an email at the address you provided during the purchase. This email will contain a link to access your course. Use the "Create your password" link included in the email to set up a password for your candidate account. Once your account is set up, you can sign in by clicking the login button located at the top right corner of the Ward Education website. Alternatively, you can use the link provided in the original purchase confirmation email to directly access the login page. After logging in, you will have access to all the courses you've purchased and be able to track your progress. Training for Businesses After purchasing a course you will receive an email to the address you provided during the purchase. The email will give you a username and password to log into your business administration panel. Once you have logged into the business administration panel you will be shown what courses you have available to distribute to your employees. Use the "Create Accounts" button to the left hand side of the panel and complete the form with the details of the employee you wish to distribute the course to. You will then be given the option to allocate the courses purchased to the account created. On completion of the account creation the candidate will receive an email with their login details. After logging in, the candidate will be able to complete the courses you have allocated to them.
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When will I receive my certificate?Once you have passed your course, you will have the opportunity to instantly receive an electronic PDF version of your certificate via email right after completing your course. This allows you to access and download your certificate directly from your inbox.
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Can I buy this course for other people?Yes, you can purchase courses for other people. When you buy multiple courses, you’ll receive access to a dashboard that allows you to enroll others in the courses you’ve purchased. This makes it easy to manage and assign training to your team or group.
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How do I buy training for my employees?Select the Desired Courses: Begin by choosing the courses you need, as well as the quantity, and add them to your basket. Proceed to Checkout: Provide your details as the order placer. Participants will have the opportunity to enter their details later. Finalize Your Purchase: After completing the purchase, check your email for instructions on how to activate and distribute the courses to your team. Please note: You cannot buy 1 copy of a course and use it for multiple participants, if you wish to train 10 members of staff in a specific course, you will need to purchase 10 copies of the course. For assistance or inquiries, please use the 'Contact Us' form on our website or email us directly at admin@wardeducation.co.uk.
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If I order more than one course will I receive any discount?Certainly, our bulk discounts are automatically applied to any order comprising a mix of courses, offering you exceptional savings on larger purchases. Here's our simplified discount structure for bulk orders: For purchases of 10 or more courses, you'll receive a 10% discount. For purchases of 50 or more courses, you'll receive a 15% discount. For purchases of 100 or more courses, you'll receive a 20% discount. For purchases of 200 or more courses, you'll receive a 25% discount. For more detailed discussions about your training needs or budget, please don't hesitate to reach out to us via email for personalised assistance. You can contact us at admin@wardeducation.co.uk.
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What payment options are available?You can pay for our training using either a Debit, Credit card or PayPal.