Online Course
Customer Service
Customer service is the proactive management of a customer's needs through the provision of professional, supportive, and high-caliber service and assistance, extending from pre- to post-fulfillment of the customer's requirements.
Our Customer Service E-Learning course will explain what customer service is, why it matters, and then get into the details of how to do it right. We'll cover things like the goals of good customer service, how to communicate well both in words and actions, and understanding what customers really need. It's all about making sure we take care of our customers in the best way possible.
Course Accreditations
Who should take this course
This Online Customer Service E-Learning course is aimed at employees in customer-facing roles or customer account holders, helping to improve their existing and providing new skills.
Course Modules
1. About the Course.
2. What is Customer Service.
3. The Goals of Great Customer Service.
4. Discovering and Understanding Customer Needs.
5. Delivering Maximum Levels of Customer Service.
6. Making Customers Feel Great From the Start.
7. Communication Skills.
8. Non-verbal Communication and Body Language.
9. Dealing with Customer Complaints.
Course Advantages
Throughout the course, there is a constant emphasis on ensuring customer satisfaction, reinforcing the idea that customer service is not just about meeting needs but exceeding expectations.
Ensures participants are equipped with the knowledge and skills needed to take care of customers in the best way possible.
Addresses the importance of effective communication, both in words and actions, offering practical guidance on how to communicate with customers to meet their needs and enhance their experience.
Guides participants in understanding what customers really need, fostering empathy and insight into customer expectations, enabling them to tailor services to meet specific requirements.
Enables participants to implement the principles and techniques of effective customer service in their real-life interactions with customers.
Languages
Available in the following languages:
English
Customer Service Course Certificate
Learners will answer questions throughout the course and complete a multiple-choice test at the end. Those who pass will receive a printable certificate. This final assessment ensures they fully understand the course material.
After passing the test, learners can instantly download their certificate, providing immediate proof of their achievement.
The certificate includes the learner's name, course title, pass rate, completion date, expiry date, and any relevant approvals or accreditations. This makes it a valuable addition to their professional credentials.
How often should Customer Service Training be renewed?
For Customer Service training, periodic updates are beneficial. We recommend revisiting this training annually to reinforce customer service skills, stay informed about evolving customer needs and expectations, and maintain a high level of service excellence.
Compliance
This course is developed in line with UK Government guidance on workplace health and safety, outlined by the Health and Safety Executive (HSE).
For full details, visit gov.uk.
Customer Service training in the UK focuses on equipping employees with the skills and knowledge to deliver high-quality service to customers, aligning with best practice standards in various industries.
This training covers understanding customer needs and expectations, effective communication techniques, problem-solving, handling complaints, and building positive customer relationships. Emphasizing excellent customer service is crucial for enhancing customer satisfaction, fostering loyalty, and contributing to the success and reputation of a business.
It's designed to improve the overall customer experience, ensuring that staff can provide professional and efficient service across all customer interactions.
Benefits of learning with Ward
Convenience and Accessibility
Our learning platform lets you access training anytime, anywhere with just a device and an internet connection. This flexibility lets you learn at your own pace and on your own schedule, making it simple to fit education into your daily life.
Progress Tracking and Assessment
Our platform includes tracking and assessment tools, allowing both learners and employers to easily monitor progress. This feature helps maintain accountability and ensures that learning goals are met.
Accredited and Value-Driven Training
Our training programs are fully accredited by industry leading bodies, ensuring they meet the highest standards. With certifications that carry real value, you can enhance your skills and knowledge through our cost-effective training.
Empower Your Team
Our online courses help your team develop essential skills, from leadership to health and safety practices. By gaining expertise in key areas, your team will be better prepared to succeed and meet the demands of today's workplace.
Course Details
CSCS Green Card Process
Mobile and tablet friendly, our Level 1 Health and Safety in a Construction Environment course gives you the qualifications you need to get started on site.
Straightforward training.
How our courses work
1.
Purchase
Select what course you want to buy and add it to your basket.
Before buying a course select how many of each course you want to purchase.
From there, just follow the checkout instructions and choose which method of payment you would like to use.
2.
Access
Once you have purchased your course you will receive an email with a link to begin training. Click the link you have received via email and you will then be navigated to a page that allows you to either start your individual course or assign courses to your learners.
3.
Certify
Once you have purchased your course you will receive an email with a link to begin training. Click the link you have received via email and you will then be navigated to a page that allows you to either start your individual course or assign courses to your learners.
Mobile and Tablet Friendly
Recommended System Requirements
Browser: Up to date web browser
Video: Up to date video drivers
Memory: 2Gb+ RAM
Download Speed: Broadband (3Mb+)
Learn from your Phone
Our courses can be accessed on mobile and tablet devices.